Inbound
A call comes in during a job and goes to voicemail. Nobody calls back until tomorrow.
+18h
AI automation studio
We build AI agents that do the work, not the demo.
Production AI agents for businesses that can't afford to miss the work coming in.
LEADS · SCHEDULING · INTAKE · FOLLOW-UP · ROUTING
agent trace live scenario
output contract: enforcedescalation: armed
The problem
Revenue leaks in the gaps between systems.
Not in strategy. In the ordinary handoffs where a request waits for a person who is busy doing something else.
Response time
A form submission sits in an inbox overnight. By morning the buyer has already booked someone else.
gone
Qualification
Every enquiry gets the same manual back-and-forth to find out what the job actually is.
×n
Handoff
The same details get re-typed from email into a CRM, then into a calendar, then into a job sheet.
3×
What we build
Four kinds of system, built to run unsupervised.
Lead response and intake agents
Answer inbound enquiries immediately, ask the questions that qualify the job, and write the result somewhere a person will actually see it.
Scheduling and booking automation
Offer real availability, book it, confirm it, and handle reschedules and no-shows without anyone chasing.
Internal workflow and routing agents
Read incoming work, classify it, and send it to the right person or system with the context attached.
Custom integrations
Connect the tools a business already runs on so information moves once instead of being copied by hand.
How it's built
The engineering decisions that decide whether it survives contact with customers.
No logos. No testimonials. Six practices every build is held to.
01 / CONTRACT
Defined output contract
Every agent is built against a fixed schema of what it may return and which actions it may take. It cannot invent data or reach for something it wasn't given.
02 / ESCALATION
An escalation path, always
The agent knows what it can't handle. When it hits that edge it hands off to a human immediately, with the full context of the conversation.
03 / FAILURE
Failure is designed for
If something breaks mid-conversation, the customer still gets a reply, the owner still gets alerted, and the developer still gets a stack trace.
04 / RUNBOOK
Tested against a written runbook
Nothing goes live until it has been run through a scenario runbook — including the edge cases that only show up at 2am.
05 / INTEGRATION
Built to plug in, not replace
Systems sit on top of the tools a business already uses. No migration project attached to a fix.
06 / CONFIG
One config layer per client
A proven system is deployed for a new business through configuration, not a rebuild.
Tell us where the work is getting lost.
A short call is enough to see whether an agent is the right fix.
Book a callWhat we build
Systems that pick up the work a person didn't get to.
Each one is scoped around a specific job, wired into the tools already in use, and held to the same standard: it has to run in front of your customers without someone watching it.
Lead response & intake
Answer first. Qualify properly. Write it down.
Covers missed calls, web forms, email, and messaging channels. The agent replies within seconds, asks what it needs to, and hands over a structured record instead of a transcript.
in missed call · form · inbox · chat
out qualified record → CRM · alert → owner
edge anything outside the contract → human, with context
out qualified record → CRM · alert → owner
edge anything outside the contract → human, with context
- Responds on the same channel the enquiry came in on
- Asks the questions that decide whether the job is worth a visit
- Captures location, timing, urgency and the actual request
- Writes a clean record into the CRM or sheet already in use
- Flags anything urgent or unusual to a person immediately
Scheduling & booking
Real availability, real bookings, no chasing.
The agent reads the actual calendar, offers slots that work, confirms, reminds, and handles the reschedules and no-shows that usually eat a morning.
in qualified lead · reschedule request · reminder window
out calendar event · confirmation · updated record
edge conflicts and exceptions → human
out calendar event · confirmation · updated record
edge conflicts and exceptions → human
- Reads live availability rather than a static list of hours
- Books, confirms and sends reminders on a schedule you set
- Handles reschedules and cancellations in the same conversation
- Follows up on no-shows without anyone remembering to
- Keeps the calendar and the CRM in agreement
Internal workflow & routing
Read it, classify it, send it to the right place.
For the work that arrives unstructured — emails, documents, submissions — and needs to end up with the right person or in the right system with context attached.
in inbox · shared folder · submission queue
out classified item → owner / system · summary attached
edge low-confidence classification → review queue
out classified item → owner / system · summary attached
edge low-confidence classification → review queue
- Classifies incoming work against categories you define
- Extracts the fields that matter and validates them
- Routes to a person, a queue, or a downstream system
- Attaches a short summary so nobody re-reads the original
- Sends anything it isn't sure about to a review step
Custom integrations
Move information once.
Connecting the tools a business already runs on so the same details stop being copied between them by hand. Often the right fix needs no AI at all.
in event in tool A
out record in tool B · confirmation
edge failed sync → retry · alert · log
out record in tool B · confirmation
edge failed sync → retry · alert · log
- Two-way sync between CRM, calendar, email and job tools
- Webhooks and APIs where they exist; careful automation where they don't
- Retries, logging and alerts on every failure path
- Built as its own layer so it can be swapped or extended later
How we work
Four steps. A fixed deliverable at the end of each.
Nothing touches a customer until it has been tested against the situations it will actually meet.
01
Map where the work is being lost
A short call. We look at how enquiries, bookings and internal handoffs move today, and find the specific points where things wait, get re-typed, or drop.
→ output a one-page map of the gap and whether an agent is the right fix
02
A scoped build with a fixed deliverable
One system, one job, written down before work starts: what it takes in, what it may return, what it may do, and where it hands off to a person.
→ output a written scope, an output contract, and a scenario runbook
03
Testing against real scenarios
Every line of the runbook is run — the normal cases, the awkward ones, and the edge cases that only show up at 2am. Failure paths are exercised, not assumed.
→ output a signed-off runbook with every scenario passing
04
Deploy, monitor, iterate
It goes live on the tools you already use. We watch it, you get alerts on anything that escalates, and we tune it against what real customers actually do.
→ output a running system, monitoring, and a review cadence
About
Most businesses don't need an AI strategy.
They need a specific piece of work handled reliably. That gap is the whole focus.
Why Tellisol exists
The expensive problems in most businesses aren't strategic. They're a call that went to voicemail, a form that sat overnight, a booking that never got confirmed. Small, repeated, and costly precisely because nobody has time to fix them.
We build agents that take one of those jobs and handle it end to end. Not a platform, not a roadmap — a piece of work that used to get dropped and now doesn't.
What "custom" means here
A system built around how a business already operates: its channels, its calendar, its CRM, the questions its staff actually ask a new enquiry.
Not a template with the logo swapped out. The reusable part is the engineering underneath; the behaviour is written for you.
The standard
Every build has to be dependable enough that a business can put it in front of its own customers unsupervised.
That is why agents run inside an output contract, why every one has an escalation path, why failure is designed for, and why nothing ships before the runbook passes. The standard isn't "it works in the demo." It's "it works at 2am when nobody is watching."
What we don't do
- Dashboards nobody opens.
- AI added where a simpler fix would work.
- Projects that need a full-time operator to keep running.
- Systems that replace the tools you already use instead of connecting them.
If that sounds like the right standard, talk to us.
A short call is enough to tell whether there's a fit.
Book a callContact
Tell us where the work is getting lost.
The fastest route is a call. If you'd rather write, the form goes straight to us.
Book a short call
Twenty minutes to walk through how enquiries and handoffs move today, and whether an agent is the right fix.
Pick a time